Cloud Solutions
StreamAnalytics
Customer Service Solution
Empower customer service teams with technical insights during live support calls.
StreamAnalytics
Get clear usage insights to guide smarter marketing strategies and product development. All with a simple update from StreamSDK.
Case Study
Discover how a leading audio brand moved beyond assumptions and used StreamAnalytics to understand real customer behavior. This case study reveals how data-driven insights improved product focus, boosted sales, and built stronger customer trust—turning guesswork into strategic clarity.
Seamless Data Upload
StreamSDK enables efficient, cloud-based analytics with minimal resource use.
User Behavior Tracking
Monitor interactions, sessions, feature usage, and devices by country.
Validate Assumptions
Support brands in uncovering usage gaps and confirming product fit.
Feedback-Driven Products
Turn connected devices into continuous feedback systems for smarter improvements.
Key Benefits
Feature Usage Insight
Understand which features matter most by replacing guesswork with real user data.
Behavior Gap Detection
Uncover discrepancies between expected and actual usage (e.g., Wi-Fi vs. Bluetooth).
Product Fit Validation
Detect product-market fit issues early and adjust before costly rollouts.
GDPR-Compliant Insights
Collect and process data securely and lawfully—ready for global deployment.
Regional & Customer Trends
Analyze behavior by region, product family, or customer type to fine-tune your strategy.
Smart Troubleshooting
Quickly identify technical issues with real-world diagnostics and usage data.
Customized Visualization
Tailor dashboards and reports to highlight what matters for your product, marketing, or QA teams.
Cross-Functional Insights
StreamAnalytics adapts to team-specific needs through selective data activation
Product & UX
Validate feature usage and UI effectiveness to make evidence-based design decisions.
Marketing & Business Development
Understand geographic trends and tailor messaging based on regional engagement.
QA & Engineering
Executive Strategy
Access high-level summaries to guide roadmap discussions and product positioning.
StreamAnalytics Example
Top Services
Connection Insights
Customer Service Solution
Empower customer service teams with technical insights during live support calls
Case File Code
Users provide a simple Case File code during support calls to share diagnostics instantly.
Cloud Ownership
All data is stored on the brand’s own cloud, ensuring security and compliance.
Secure Access
Support teams can review cases anytime through a protected web interface.
Efficient Resolution
Reduce handling time, frustration, and unnecessary product returns.
How the Customer Service Solution Works
End User Device
User opens settings in the app or local UI and submits a case code.
- Provides
- Network status
- Active services
- Battery level
- Volume settings
- Product configuration
- Router type
StreamAnalytics Cloud
A case code is generated.
- Provides
- Case history
- Device logs and error data
- Engineering logs
- Software version
Customer Service
Support enters case code to access details.
- Enables
- Download logs from the cloud
- Solve the issue directly
- If needed, the user will be contacted after engineering review
- Customer support can collect user email for follow-up and store it in case history
Case File Data
Case Files collect vital device info, giving support teams instant clarity.
Connection Status
Instantly see Wi-Fi, LAN, or Ethernet health.
System Info
Track software version, configuration, and active settings.
Error History
Review past errors with full codes and logs.
Device Health
Monitor battery, router performance, and Bluetooth status.
Remote Access Logs
Enable engineering teams to dive deeper when needed.
Custom Settings
Adapt StreamSDK fields to your specific workflow.
Why it matters for brands & users?
Faster Analysis
Technical context is instantly available.
Remote Issue Resolution
Fix problems without unnecessary product returns.
Engineering-Ready Logs
Enable deeper diagnosis when needed.
Reduced Workload
Improves first-contact resolution rates.
Data-Driven Support
Reflects real usage instead of guesswork.
What’s Next: AI-Assisted Troubleshooting
Turn reactive troubleshooting into proactive, intelligent support.
Automated Log Analysis
AI reviews logs automatically, giving support agents clear, ready-to-use insights.
Structured Insights
Engineers receive organized data instead of raw logs, speeding up diagnosis.
Self-Support for Users
End users can solve common issues themselves, reducing support dependency.
Lower Support Costs
Fewer calls and faster resolutions cut after-sales support expenses.
AI-Powered Fixes
AI detects patterns and suggests immediate solutions before problems escalate.
StreamSDK
The most comprehensive audio streaming software solution worldwide. Built for multiroom synchronization and immersive sound experiences, StreamSDK powers smart speakers, soundbars, and premium audio systems.
Hardware Modules
Stream1955
High-end audio module. Voice assistant. Immersive audio. Edge AI model execution. Full software customization.
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